FAQ

1. What does Marvessa Newborn sell?

Marvessa Newborn offers a curated collection of wooden toys designed to inspire creativity, imagination, learning, and meaningful play. Our products are selected for parents, grandparents, and gift-givers who appreciate simple, timeless, and thoughtfully designed toys for children.

2. Where do you ship?

We currently ship to customers in the United States.

3. What shipping options do you offer?

We offer the following shipping options:

Express Shipping
Estimated delivery: 3–6 business days
Shipping fee: $20

Free Shipping
Estimated delivery: 7–14 business days
Shipping fee: $0

Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: $10

Please note that delivery times are estimated in business days and may vary depending on your location, carrier delays, holidays, or unexpected circumstances.

4. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information if available.

5. Can I track my order?

Yes. Once your order ships, we will send a tracking number to your email so you can follow your package’s delivery status.

6. Are your wooden toys suitable for all ages?

Each toy may be designed for a different age range. Please review the product description, age recommendation, and any safety information on each product page before purchasing. Adult supervision is recommended, especially for younger children.

7. Are wooden toys a good gift option?

Yes. Wooden toys make thoughtful gifts for birthdays, baby showers, holidays, learning play, nursery decor, and special childhood moments. Their classic look and durable design make them a meaningful choice for families.

8. How do I choose the right wooden toy?

We recommend checking the child’s age, interests, skill level, and the product details before placing your order. Please review the size, material, recommended age, and usage information to choose the best toy for your child.

9. How should I clean and care for wooden toys?

Care instructions may vary depending on the toy and finish. In general, we recommend wiping wooden toys gently with a clean, slightly damp cloth and drying them immediately. Avoid soaking wooden toys in water or using harsh chemicals, as this may affect the material and finish.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist you, but once an order has been processed or shipped, we may not be able to make changes.

11. What should I do if I entered the wrong shipping address?

Please contact us immediately if your shipping address is incorrect. If your order has not yet been processed, we may be able to update it. Marvessa Newborn is not responsible for packages delivered to an incorrect address provided by the customer.

12. What should I do if my package is delayed?

If your package is delayed, please allow a few additional business days for the carrier to update the tracking information. If you still have concerns, contact our customer support team and we will be happy to help.

13. What is your return policy?

We want you to feel confident shopping with Marvessa Newborn. If you are not satisfied with your order, please contact us within the return period listed in our store policy. Items must be unused, undamaged, and returned in their original condition with original packaging when applicable.